Refund and Return Policy

1. Overview

At Avrora IT Solutions, we are committed to providing high-quality IT services. If you are not fully satisfied with our services, please review our refund and return policy below for guidance on how to request a refund or return.

2. Service Satisfaction Guarantee

We strive to meet or exceed your expectations with every service we provide. If you are dissatisfied with the service, please contact us promptly to resolve the issue. We aim to address and rectify any concerns within a reasonable timeframe.

3. Refund Policy

a. Service Quality Issues

If you experience issues with the quality of our service that do not meet the agreed standards:

  • Contact Us: Notify us within 7 days of the service completion by email at [Your Support Email Address] or through our contact form on the website.
  • Resolution: We will assess your complaint and work to resolve the issue. If we cannot resolve the problem to your satisfaction, we will process a refund.

b. Cancellations

  • Before Service Commencement: You may cancel your order within 24 hours of placing it for a full refund.
  • After Service Commencement: For cancellations after service initiation, refunds will be assessed on a case-by-case basis, considering the amount of work completed up to the point of cancellation.

c. Non-Refundable Situations

Refunds will not be issued for:

  • Completed Services: Once the service is completed and delivered, no refunds will be provided.
  • Non-Service Issues: Issues arising from incorrect input or misuse of our services by the client.
  • Expired Claims: Refund requests made beyond 7 days from the completion of the service.

4. Return Policy

a. Service Returns

Since our services are intangible, we do not offer a return policy. If you are unsatisfied with the service delivered, please contact us for a resolution or refund as outlined above.

5. Requesting a Refund

To request a refund:

  1. Submit a Request: Email us at info.aurorait@gmail.com with your order details, reason for the refund request, and any relevant documentation.
  2. Review Process: Our team will review your request and may contact you for additional information.
  3. Decision: We will notify you of the decision regarding your refund request. If approved, the refund will be processed to your original payment method within 7-10 business days.

6. Contact Information

For any queries or to request a refund, please contact our customer support team at:

  • Phone: 03283328000
  • Email: info.aurorait@gmail.com

7. Changes to Policy

Avrora IT Solutions reserves the right to modify this Refund and Return Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.