Terms and Conditions

1. Introduction

Welcome to Avrora IT Solutions. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

2. Services Provided

a. Scope of Services

  • IT Support: Technical assistance for hardware, software, and network issues.
  • Web Development: Custom websites, e-commerce platforms, and content management systems (CMS).
  • Software Development: Tailor-made software solutions, mobile apps, and enterprise applications.
  • Cybersecurity: Security audits, vulnerability assessments, and data protection services.
  • Cloud Services: Cloud storage, computing solutions, and migration services.
  • IT Consulting: Strategic IT planning, technology assessments, and infrastructure management.

b. Service Availability

  • Geographic Limitations: Our primary focus is on clients within Pakistan, though some services are available internationally.

3. User Responsibilities

a. Accurate Information

  • Details: You must provide accurate, current, and complete information when placing orders or using our services.

b. Compliance

  • Laws and Regulations: You agree to use our services in compliance with all applicable laws and regulations.

c. Account Security

  • Confidentiality: You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

4. Payment Terms

a. Payment Methods

  • Accepted Methods: We accept credit/debit cards, bank transfers, digital wallets, and cash on delivery (for local services).

b. Payment Processing

  • Secure Transactions: Payments are processed through secure gateways. We do not store payment information beyond what is necessary for transaction completion.

c. Fees

  • Charges: Service fees are as specified at the time of purchase. Additional charges may apply based on the scope of services.

5. Refund and Cancellation Policy

a. Refunds

  • Eligibility: Refunds are available under certain conditions as detailed in our Refund and Return Policy.

b. Cancellations

  • Pre-Service: Orders may be canceled within 24 hours for a full refund.
  • Post-Service: Cancellations after service initiation are assessed on a case-by-case basis.

6. Intellectual Property

a. Ownership

  • Rights: All intellectual property rights in the content, software, and services provided by Avrora IT Solutions remain with us or our licensors.

b. Usage

  • Limited License: You are granted a limited, non-exclusive, non-transferable license to use our services for personal or business purposes as intended.

7. Limitation of Liability

a. Service Limitations

  • No Guarantee: We do not guarantee that our services will be uninterrupted, error-free, or completely secure.
  • Liability: Our liability for any claims arising from the use of our services is limited to the maximum extent permitted by law.

b. Indemnification

  • Responsibility: You agree to indemnify and hold harmless Avrora IT Solutions and its affiliates from any claims, damages, or losses arising from your use of our services or violation of these Terms.

8. Privacy and Data Protection

a. Privacy Policy

  • Personal Data: Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to our Privacy Policy.

9. Changes to Terms

a. Modifications

  • Updates: We may update these Terms and Conditions from time to time. Changes will be posted on our website, and the revised terms will take effect immediately upon posting.

b. Continued Use

  • Acceptance: Your continued use of our services following the posting of changes constitutes your acceptance of the updated terms.

10. Governing Law

a. Jurisdiction

  • Applicable Law: These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan.
  • Dispute Resolution: Any disputes arising under these terms will be resolved in the competent courts of Pakistan.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Phone: 03283328000
  • Email: info.aurorait@gmail.com

12. Miscellaneous

a. Severability

  • Validity: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

b. Waiver

  • Non-Action: Our failure to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or any other provision.

c. Assignment

  • Transfer: We may assign our rights and obligations under these Terms and Conditions to any third party without notice to you.