Shipping Policy

1. Overview

At Avrora IT Solutions, we deliver our services and digital products electronically. This Shipping Policy outlines how we handle the delivery of our digital goods and services via email.

2. Delivery Method

a. Digital Delivery

  • Method: All services and digital products are delivered via email.
  • Format: Deliverables may include documents, software files, links, or access credentials as specified in your order.

3. Delivery Timeframes

a. Service Completion

  • Standard Services: Most services will be completed and delivered within the timeframe specified during the order process or as agreed upon in the project scope.
  • Custom Projects: For custom or complex projects, delivery times will be provided after a detailed assessment of your requirements.

b. Digital Products

  • Immediate Delivery: Once the service is completed or the product is ready, we will send it to your designated email address promptly.
  • Expected Time: You should receive the delivery email within 1-2 business days after the service is completed or the product is finalized.

4. Email Delivery Details

a. Confirming Delivery

  • Confirmation Email: You will receive an email confirmation once your digital product or service is delivered. This email will contain the relevant files, links, or instructions for accessing your deliverables.
  • Delivery Issues: If you do not receive the delivery email within the expected timeframe, please check your spam or junk folder. If you still cannot locate the email, contact our support team.

b. Email Address Accuracy

  • Provide Correct Email: Ensure that you provide a valid and correct email address when placing your order to avoid delivery issues.
  • Update Email: If you need to update the email address used for delivery, please contact us as soon as possible.

5. Access Issues

a. Troubleshooting

  • Access Problems: If you encounter issues accessing the delivered files or links, please contact our support team for assistance.
  • Technical Support: We offer support to resolve any technical issues related to accessing or using the delivered digital products.

6. Resending Deliverables

a. Requesting Resends

  • Lost or Misplaced Emails: If you lose or cannot find the delivery email, request a resend by contacting our support team with your order details.
  • Valid Requests: We will verify your order and resend the deliverables as soon as possible.

7. Contact Information

For any queries or issues related to digital delivery, please contact us at:

  • Phone: 03283328000
  • Email: info.aurorait@gmail.com

8. Changes to Policy

Avrora IT Solutions reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.