FAQ

1. What services does Avrora IT Solutions offer?

At Avrora IT Solutions, we provide a comprehensive range of IT services, including:

  • IT Support: Expert assistance for hardware, software, and network issues.
  • Web Development: Custom websites, e-commerce platforms, and content management systems (CMS).
  • Software Development: Tailor-made software solutions, mobile apps, and enterprise applications.
  • Cybersecurity: Security audits, vulnerability assessments, and comprehensive data protection.
  • Cloud Services: Cloud storage solutions, computing services, and cloud migration.
  • IT Consulting: Strategic IT planning, technology assessments, and infrastructure management.

2. How can I place an order for IT services with Avrora IT Solutions?

To place an order:

  1. Explore Services: Visit our website to review our service offerings.
  2. Select Service: Click on “Get Started” or “Order Now” for the service you need.
  3. Provide Details: Complete the form with your project requirements and contact information.
  4. Consultation: Our team will contact you to discuss your needs and finalize the details.
  5. Payment: Use our secure payment gateway to complete your purchase.
  6. Service Delivery: We will initiate work on your request and keep you informed throughout the process.

3. What payment methods are accepted at Avrora IT Solutions?

We accept various payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, and American Express.
  • Bank Transfers: Direct transfers to our designated accounts.
  • Digital Wallets: EasyPaisa, JazzCash, and other popular digital wallets.
  • Cash on Delivery (COD): Available for local services.

4. How can I track the progress of my service request?

After placing an order, you will receive a confirmation email with a tracking link. This link allows you to monitor the progress of your service request. Additionally, our team will provide regular updates via email or phone.

5. What is Avrora IT Solutions’ refund policy?

Our refund policy includes:

  • Service Issues: If the service does not meet agreed standards, contact us within 7 days for a resolution or a refund.
  • Cancellation: Cancel your order within 24 hours for a full refund. Cancellations after this period are subject to our cancellation policy.

6. Does Avrora IT Solutions provide services outside of Pakistan?

While our primary focus is on clients within Pakistan, we do offer some services internationally. Please contact us to discuss your requirements if you are located outside Pakistan.

7. How does Avrora IT Solutions ensure the security of my data?

We prioritize the security of your data through:

  • Encryption: SSL/TLS encryption for data transmission.
  • Access Controls: Restricting access to authorized personnel only.
  • Data Backup: Regular backups to prevent data loss.
  • Compliance: Adhering to best practices and regulatory requirements for data protection.

8. What should I do if I encounter issues after the service is completed?

If you experience any issues after service completion, please contact our support team immediately. We offer post-service support to address any concerns and ensure your complete satisfaction.

9. Can I get a custom quote for a specific project?

Yes, we provide custom quotes based on your project specifics. Contact us with your project details, and our team will assess your needs and provide a tailored quote.

10. How can I contact customer support at Avrora IT Solutions?

You can reach our customer support team through:

  • Phone: Call us at 03283328000
  • Email: Send an email to info.aurorait@gmail.com
  • Live Chat: Use the live chat feature on our website.
  • Contact Form: Fill out the contact form on our website, and we’ll respond promptly.

11. Are there any discounts or promotions available?

We occasionally offer discounts and promotions on various services. Check our website and subscribe to our newsletter to stay updated on current offers and special deals.

12. Where can I find customer reviews and testimonials for Avrora IT Solutions?

Customer reviews and testimonials are available on our website’s testimonial page and on our social media profiles. You can also find reviews on third-party review sites where we are listed.

13. Are Avrora IT Solutions’ IT services scalable?

Yes, our IT services are designed to be scalable. Whether you need solutions for a small business or a large enterprise, we can adjust our services to meet your needs as your business grows.

14. What are Avrora IT Solutions’ business hours?

Our standard business hours are from 9:00 AM to 6:00 PM (Monday to Friday). We are closed on weekends and public holidays. Emergency support is available outside these hours for critical issues.