Privacy Policy

1. Overview

Avrora IT Solutions is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services.

2. Information We Collect

a. Personal Information

  • Contact Information: We may collect your name, email address, phone number, and postal address when you place an order or contact us for support.
  • Payment Information: For transactions, we may collect payment details, such as credit/debit card information or bank details, processed through secure payment gateways.
  • Service Information: Information about the services you request, including project details and preferences.

b. Usage Data

  • Website Interaction: We collect data on how you interact with our website, such as IP addresses, browser types, pages visited, and time spent on our site.

3. How We Use Your Information

a. Service Delivery

  • Fulfillment: To process and deliver the services or products you have requested.
  • Customer Support: To respond to your inquiries, provide support, and resolve any issues.

b. Communication

  • Updates: To send you updates related to your orders, service statuses, or changes to our policies.
  • Marketing: With your consent, to send promotional materials and offers that may interest you.

c. Improvement

  • Website Enhancement: To analyze usage data to improve our website and services.
  • Service Improvement: To enhance our services based on your feedback and usage patterns.

4. Data Sharing and Disclosure

a. Third-Party Service Providers

  • Providers: We may share your information with third-party service providers who assist us in processing payments, delivering services, or providing customer support.
  • Data Protection: We ensure that these providers are compliant with data protection regulations and use your information solely for the purposes specified.

b. Legal Requirements

  • Compliance: We may disclose your information if required by law or in response to valid legal requests, such as court orders or subpoenas.

5. Data Security

a. Protection Measures

  • Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers.
  • Access Controls: We implement strict access controls to ensure that only authorized personnel have access to your personal information.

b. Data Retention

  • Duration: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
  • Deletion: Upon request or when no longer needed, we will securely delete or anonymize your personal information.

6. Your Rights

a. Access and Correction

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete information.

b. Opt-Out

  • Marketing: You can opt-out of receiving promotional emails or communications by following the unsubscribe instructions included in each email.

c. Deletion

  • Request: You may request the deletion of your personal information, subject to applicable laws and our data retention policies.

7. Cookies and Tracking Technologies

a. Cookies

  • Usage: We use cookies and similar tracking technologies to enhance your experience on our website, such as remembering your preferences and analyzing site usage.
  • Control: You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your experience on our site.

b. Analytics

  • Tools: We may use analytics tools to collect and analyze data on how our website is used. This helps us improve our services and website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically.